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Shipping Overview:
We offer international shipping to most countries. Charges will be calculated on each individual order. Customer is responsible for any additional local customs, duty taxes or tariffs imposed by the country of destination on international orders.
Shipping Agents & Shipping Rates
We work hard every day to bring you the lowest possible shipping cost. EgyptianJewelryShop.com offers a flat shipping rate of $24.55 regardless to the shipment's weight or destination. So, If you bought only 1 item, it's $24.55 and if you bought 1000 items, it's still $24.55. This means that the more you buy, the more you save on shipping. EgyptianJewelryShop.com also offers FREE shipping for ALL orders having 7 items or more. Jewelry items are shipped insured via FedEx or UPS. Other items are shipped via EMS.
Note:
- Shipment must be made via a traceable method with delivery confirmation or even signature confirmation. Therefore, a handling fee is applicable to cover these costs.
- We are unable to ship to a P.O. Box, APO addresses or US territories.
Free shipping anywhere inside Egypt on all orders.
Taxes
No taxes will be charged on any purchase from EgyptianJewelryShop.com
Packaging
We use Ecologically Safe, Recyclable Packaging: PET Bottles & Jars, Glass Bottles, Plain Paper Recyclable Labels, Rafia and other Ecologically Friendly Packaging. It's what inside our packaging that counts.
2CO New Fraud Detection Program Upgrade
As a part of 2Checkout.com's (2CO) continuing commitment to increased credit card and consumer identity security, 2CO announced the new upgrade to its Fraud Detection Program on 18th August 2005.
The fraud detection upgrade means that customers can shop with more confidence. According to this new upgrade, all orders made by a customer are subjected to an automated fraud screening routine. This routine automatically examines each and every order placed. Suspect orders are manually reviewed by a trained member of 2CO fraud prevention team. Orders that are proven and determined to be fraudulent are cancelled. Orders that are not obviously fraudulent but are suspect are put in an "On Hold" status and are reviewed further. Accordingly, vendors should refrain from shipping any sale until they receive a confirmation email from 2CO that indicates a sale has been reviewed and it has a status of PASSED (fraud-free). Click here to learn about the upgrade to 2CO fraud detection program.
Shipping Time
If you are ordering by credit card or online check: once your order is examined and then processed by our online processor (online credit card processing usually takes 48-72 hours), your order is usually shipped insured within 3-4 business days from the date your order is processed (unless otherwise specified for particular products). This applies to all in-stock stuff orders. If we are temporarily out of an item, you will be notified of the expected shipping date. You will be able to choose and decide either we replace the out-of-stock items with others in stock and of equivalent value or simply refund you the amount of money you paid for those particular items.
If you would like to cancel your order, you MUST email us within no more than 48 hours from the date your order was placed (before it is processed). Orders CANNOT be cancelled after being processed by our online payment processor (2CheckOut) nor after being shipped.
If you are in a hurry or on a tight schedule, kindly notify us preferably before placing an order or at least once you have placed your order so as we can calculate the exact time needed for your order to be delivered to you (including credit card processing time, order preparing time, shipping time,.....etc.) and if we have become sure that we won't be able to deliver your order by the time you specified, we will refund you 100% of your order within 48 hours of being placed.
EgyptianJewelryShop.com DOES NOT ship on Fridays as businesses are closed in Egypt. When your order is shipped we will give you a tracking number and web page.
Delivery Information
Delivery time depends on the shipping method you choose during the checkout process. In most cases, once your order is shipped you should receive it within 3-4 business days if express shipping is selected via either of DHL, FEDEX, TNT, UPS, OCS, or ARAMEX. If EMS regular shipping is selected, you should receive your order within 4-5 business days. (There is no delivery on Saturdays, Sundays and holidays in the USA or Europe). Due to the heightened security measures have been taken throughout the world, there will be times due to these procedures that you will not receive your merchandise within the 3-5 business days. This is beyond our control and our shipper's control - we ask for your patience.
Therefore, kindly allow upto 7 business days for delivery (US addresses) or 10 business days for delivery (non-US addresses). If you did not receive your order within a maximum of 10 business days from the date your order had been processed (US addresses) or 15 business days (non-US addresses), kindly send an e-mail to EgyptianJewelryShop.com: Shipping Inquiry. Please include your order ID in all email inquiries.
We recommend that you provide an address at which someone will be present to receive the package during normal business hours. If no one is present, the package will be left at the door.
Shipments of Egyptian statues might be subject to a 24-48 hours delay in delivery. According to the law, all shipments that contains statues should be inspected by the Egyptian competent authorities due to the uprising monuments smuggling. This may result in a delay in shipping date and delivery date accordingly.
EgyptianJewelryShop.com is NOT responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Please note that transit times may vary, particularly during peak periods.
For credit card payments, your shipping address MUST match the cardholder address. In other words, shipment MUST be made to the credit card billing address. We CAN NOT ship to your work address or to your cousin's house. This protects all of us from fraud.
Our credit card processing company uses an address verification system (AVS) - this means we will ONLY ship to the same address that the credit card bill is received. This protects all of us from fraud.
If you absolutely must have the order shipped to an address other than your credit card billing address, then there are 3 choices:
1. Western Union Money Transfer in the funds, or
2. Bank Wire Transfer: Please contact us for details.
3. Send us a check: Please add $5.00 to the final value of merchandise purchased for bank fees. Please write your check payable to our webmaster (you MUST first contact us for details). Allow up to 30 business days for the check to clear. (We know that is too long, but...).
Returns & Replacement Policy:
EgyptianJewelryShop.com offers:
100% Money Back Guarantee within 14 days from receipt of merchandise including personalized cartouches provided that you abide by the hereinbelow rules and instructions:
- Buyer MUST notify us with his/her request for replacement or refund within TWO (2) days from receipt of merchandise.
- All returns must be made within 14 days of receiving the Shipment.
- Buyer should pay for the shipping back charges.
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- EgyptianJewelryShop.com will issue a refund in case of unavailability of a satisfactory replacement of the returned mershandise.
- Items sold in assortments CANNOT be replaced individually since they are not sold individually.
We want you to love the merchandise you've received. If, for any reason, you would like to exchange or return it, we are happy to replace it with another selection or refund the credit card used for the purchase. Just repack the merchandise in its original packaging (if possible) with the packing slip and follow these simple steps:
- All returns MUST be pre-authorized. Please do not mail the merchandise back without first contacting us for your return authorization. You need to send us an email requesting for a Return Merchandise Authorization Number (RMA#), and to obtain the correct address for our Returns Department, before returning any item. The RMA# on your package tells us what to do with it when we receive it. To get the RMA# please send email with your Order Number and purchase details to sales@egyptianjewelryshop.com with the subject RETURN;
- Write down the Return Merchandise Authorization Number (RMA#) given to you by our customer service. Please note that this number will be valid for only fourteen (14) days from invoice date.;
- Include the Return Merchandise Authorization Number (RMA#) in the return shipping address;
- Send the merchandise back to us and retain your receipt. For your security, all returned mershandise MUST be sent insured via any door-to-door Express Courier Service with a tracking number (e.g., FedEx, UPS, DHL).
You, the "customer", are fully aware of:
- the handcrafted nature of our products will produce differences/variations in design, shape, color, details, weight and measurements.
- Handmade items may have some imperfections under close inspection.
- Products online photos are only for display. There are so many factors affecting the photo accuracy such as the digital camera resolution, camera flashes, diffusers, external spotlights,....,etc. Therefore, we do not guarantee a product that is 100% identical to its online photo shown within this site.
- Sizes as well as weights mentioned within this website (EgyptianJewelryShop.com) are only approximate; not accurate.
- Colors may also vary in shades. This is due to the fact that camera flashes may create inaccurate color reflection or misleading color shades. Unless the customer specifies his favorite color or any special color request, we cannot guarantee that color shades of any item would be identical to its catalog photo.
No two items of the same product are identical. Such variations guarantee that each piece is truly unique. For that, EgyptianJewelryShop.com SHALL NOT be held responsible. If a product offered by EgyptianJewelryShop.com itself is not as described or is not close to its online photo, your sole remedy is to return it in unused condition. Once we receive the merchandise intact, we will credit your credit card.
Returned Merchandise That Earned You A Free Gift
If you decide to return all or part of the merchandise that earned you a free gift, you must also return the free gift in saleable condition or you will be charged for its value.
Obviously, we cannot afford to have customers ordering items in order to get a free gift, then return the items and keep the gift! We RARELY have orders returned, and our customers are extremely satisfied with their orders. The above conditions are included only as a deterrent to those who would abuse or defraud our FREE GIFT program.
Claims For Damaged Or Missing Merchandise
Claims for damaged or missing merchandise is available upon time of delivery with courier only. We WILL NOT be liable if you do not inspect your items upon time of delivery. Selected freight carrier will NOT validate unwarranted claims after your order has been delivered.
Before you sign any documentation at delivery, ensure that none of the merchandise is damaged or missing. EgyptianJewelryShop.com is NOT responsible for missing or damaged items once the delivery documents are signed. Any shortages or missing items SHOULD be reported to the carrier at time of delivery. It is your responsibility to report any damaged or missing items at time of delivery. Shortages and visibly damaged boxes/items are the sole responsibility of the carrier. If a missing or damaged merchandise is not reported to the carrier at the time of delivery, all responsiblity for said merchandise falls upon the customer. Again, EgyptianJewelryShop.com will NOT be liable if you do not inspect your items upon time of delivery. EgyptianJewelryShop.com is NOT responsible for missing or damaged items once the delivery documents are signed.
- Missing Merchandise:
If the merchandise that earned you a free gift was missing while the free gift was delivered, EgyptianJewelryShop.com will refund you the amount of money you paid for the lost merchandise LESS the free gift's value ONLY in case that no replacement is available in stock.
- Damaged Merchandise:
We adhere to strict packaging guidelines to ensure that the products reach you in the best possible condition. However, sometimes situations arise that are out of our control. Among the most common is that the products may have been damaged in the shipping process.
The receiver of the package MUST inspect the package thoroughly prior to the delivery carrier leaving and before signing the documentation. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. The carrier will confirm breakage and then you must notify us within TWO (2) days of delivery. If damage is not reported to the carrier, then there can be no claim of damage.
kindly send us photographs of the damaged products, together with your contact details, within TWO (2) days from date of delivery in order that we may assess the damages. You may have it replaced with an item of equal value or refunded. Please NO graphic works. Just a simple camera shot. Refunds/ replacements might be cancelled if graphic works were detected.
Item must be returned insured and in excellent condition, with original display box and all paperwork included.
Please do not mail the merchandise back without first contacting sales@egyptianjewelryshop.com for your return authorization.
General Disclaimers
Due to the individually handmade nature of our products and the individual interpretation of those products by the manufacturer, variation in the design of the finished product may occur. The nature of our products means that it is impossible to make two identical products. This is part of the intrinsic charm of our high quality handmade products. Such variation should be acceptable.
Also, due to the nature of handmade products, dimensions, details, colors and other specifications represented at our web site may vary. Natural variations in products are NOT considered damages or defects.
We have attempted to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor.
Trade Descriptions Act
Every care has been taken to ensure that descriptions in this store are as accurate as possible. However, EgyptianJewelryShop.com does Not guarantee that any product description is error-free. Variations in products as detailed above will be allowed as acceptable.
Price
Prices are valid at publication. All prices and availability of products are subject to change without prior notice at the sole discretion of EgyptianJewelryShop.com.
EgyptianJewelryShop.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price.
Law
The laws of EGYPT govern the conditions of sales and privacy. Any legal disputes will be subject to the justice of the courts of the Republic of Egypt.
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